NOA Smartphone

NOA PREMIUM CARE

With the purchase of any NOA smartphone model, you are eligible for full guarantee coverage for 12 months.¹

NOA Premium service

Users with an active premium care guarantee recieve priority status during repairs, guaranteeing 48 hours from the authorization of repairs to their finalization.²

Safe, no matter what

Accidents will always happen, we can only decide what to do afterwards. Now, with NOA's premium care 12 month warranty, you can rest assured that should they happen, we can cover you.

Always here for you

NOA's 12 month warranty is a premium care solution that cover all devices in the Element series range. It covers for example electrical damage, natural disaster damage (fire and water), physical damage, damage through user neglect (falls on hard surfaces, various liquid spillage etc.) and theft by burglary. Read more in General Terms.

GENERAL TERMS

General terms are currently available in following languages

English, Hrvatski, Slovak, Czech, Slovenian

Premium Care Element warranty

¹cover all damages made by:

Short circuiting and grounding
Uncontrolled electric discharging, static charging and electromagnetic interference
damages caused by fire, thunder, explosion, impact or fall of aircraft, its parts or cargo, as well as by slow combustion, tanning, burning, glittering or implosion and by extinguishing the fire
Theft by burglary
Mechanical damages that haven't occurred through user negligence
Through user neglect (falls on hard surfaces, various liquid spillage etc.)
Implosion and other damages caused by negative pressure
damages caused by force majeure (flooding, rock slides, storms, blizzards, avalanches and other natural disasters)

NOA Premium service

Users with an active premium care guarantee recieve priority status during repairs, guaranteeing 48 hours from the authorization of repairs to their finalization.²

Notice

Delivery and transport costs are not covered by this guarantee.
Damages need to be reported within 10 days of occurence in order for the guarantee to be valid.
²The device repair period is considered to be the work hours of the repairman, ie. the period starts from the delivery of the device to the repair station, and the approval of the repairs according to PCWE terms, to the notification of completed repairs sent to the end user. Consultations and customer reply waiting times do not add up to total repair times.

Damage report

Warranty code* (where to find?)

device model*

serial number (imei)*

name, surame*

address*

postal code, city*

Phone*

email*

Who caused the damage, and who has participated in the reimbursment case (name and surname of person)?*

When did damage occured? Date (DD.MM.YYYY)*

Hour (00-24)*

Where did the damage occure (location)*

How and why did the damage occure (state the exact cause, in your own words)*

Malfunction report (describe the nature of the malfunction)? (In your own words)*

Are there any other insurances that cover this device?* NO YES

Has the damage been reported to the police? If so, please attach a police report.* NO YES

Please attach a copy of your reciept (.jpg, .png, .pdf)*

* all fields are mandatory

The guarantee user confirms that he or she has read the General terms of NOA PREMIUM CARE guarantee and that he or she has agreed to them. The guarantee user confirms that the information provided is accurate and true. False, misleading or incomplete data may lead to the refusal of the NOA PREMIUM CARE guarantee rights claim or a demand for the reimbursement of funds. The guarantee user agrees that his or her data can be forwarded to contracted partners and cooperators, but only for the purpose of the case evaluation. The guarantee user consents with any and all research that is related to the reimbursement case, including all judicial and legal documentation.

I agree!