Noa Premium care
With the purchase of any and all NOA smartphones from the actual Element series, you are fully covered in the period of 12 months.1
NOA Premium repair service
Users with an active NOA premium care guarantee receive priority status with the repair service, guaranteeing 48 hours from repair authorization to the end of the repairs.
Safe, no matter what
We take great pride in the utility and robustness of NOA smarphones, but if thing go sideways, you can be sure we'll be here to pick up the pieces.
By your side
Accidents will always happen, and the only thing we can do is to decide what to do when they occur. Now, with the NOA premium care 12-month guarantee you can rest assured that we'll be here for you.
1 What is exactly NOA Premium care?
NOA 12 month premium care guarantee is a solution that encompasses all devices in the NOA Element smartphone series. This guarantee covers excessive voltage damages, force majeure events (floods, fires,) physical damages and damages caused by user neglect (falls onto hard surfaces etc.), with the addition of a retention fee, as defined by the general terms and conditions. Read more in the Općim Uvjetima.general terms and conditions.
2 What is NOA Premium repair service?
The of device repair period includes repairman work hours, and starts from the device delivery to the repair service and repair authorization within PCWE parameters, and ends with the notification sent to the end user regarding the end of the repairs. Any additional consultation and other waiting periods (e.g. waiting for customer feedback) are not included in the repair time periods.
PURCHASE NOA ELEMENT SMARTPHONE
With the purchase of the NOA ELEMENT series, you are entitled to the benefits of the NOA PREMIUM CARE service.
You do not need to register and activate the device in order to be covered by this service
HARMFUL DAMAGES COVERED
In cases where your device suffers.
- Breakages due to falling
- Water damage due to immersion
- Overcharge damages
Worry not, NOA is here to help!
REPORT THE DAMAGES VIA A WEB FORM
Damages that have occurred should be reported within 10 days via a simple web form at DAMGAE CLAIM.
Next, to details surmising the circumstances regarding the events surrounding the event where the damages occurred, a copy of the receipt must be submitted as well.
SEND THE DEVICE TO AN AUTHORIZED REPAIR SERVICE
According to the instructions received, send the device to the nearest authorized repair service.
After the device has been diagnosed, you will be informed in regards to the NOA PREMIUM CARE service and the participation fee amount.
KEEP ON USING YOUR NOA SMARTPHONE
Repair service completion notification will soon be on its way!
Pick up your NOA ELEMENT smartphone at the designated location and continue using it.
Just be more careful this time :)
NOA PREMIUM CARE – general terms excerpt
Damages covered
- Short-circuiting, overcharging and direct effecting of electrical energy
- weak currents, electrical charges, electromagnetic disturbances
- Implosion and other negative pressure events
- Fires, lightning strikes, explosions, plane crashes and plane cargo and parts impacts, as well as slow burns, smoldering, embers and fire extinguishing.
- Falls and impacts caused by drops
- Mechanical damages
- Water and moisture damages, excluding precipitation
NOTIFICATION
Delivery and transport costs are not covered by this guarantee.
The user is obliged to report any and all damages within 10 days of the occurrence.
Due to a revision of the general terms and conditions, the Premium Care Service will no longer apply to the NOA ELEMENT H device series, starting from the 1st of February 2019
Safe, no matter what
Enjoy the advantages of NOA Premium care by following few easy simple steps.
Damage report covered by NOA
Report the damages on your NOA Element device by filling out simple web form.
Report damages